Arrogance unlimited

Is it the fact that a large chunk of employees of government organizations hate serving people, or is it that they really hate working? Is it that they have a bad rapport with their boss, or is that they are paid very less? Is it hatred towards consumers, or is it plain arrogance?... There could be numerous questions that could be added on to get more inquisitive about a government or nationalised employee’s reason to be serving consumers the way he/she does. 

Ironically it is the consumer at a government office who needs to be polite, needs to wait, needs to pay more (bribe) for a particular service and even worse gets told off for questioning about a particular product. I only wonder the fate of the same set of employees if they served in private organizations. Employees who constantly act as an interface to consumers are considered one of the most important touch points for an organization, and any wrong doing on their part would affect its (company’s) reputation. Disciplining such employees is a major step that needs to be taken by the government, for if the same scenario continues, there would be hell to pay as consumers would start finding simpler and better ways to gratify their needs.

Muslim Rage and Christian Arrogance: A Time for Reason, Repentance and Dialogue.